Warranty

Warranty 2018-04-26T15:56:51+00:00

WE STAND BEHIND OUR PRODUCT

Our limited lifetime warranty ensures peace of mind so you’ll enjoy your retractable screen purchase for years to come.

LIMITED LIFETIME WARRANTY

To help protect your investment and provide for your long term enjoyment of your Phantom Screen product, Phantom Mfg. (Int’l) Ltd. provides this limited warranty. Please review it and keep it handy. And if your screen ever develops a problem you believe is covered under warranty, feel free to call your local Phantom Distributor (Midwest Screens) at (847) 557-5015 with any questions you might have.

TERMS AND CONDITIONS

Phantom Mfg (Int’l) Ltd. warrants solely to the original purchaser of Phantom Screens that the screen purchased shall be free from defects in materials and workmanship under normal use for as long as the screen remains at its installed location and is owned by the original purchaser. This Limited Warranty does not apply to: (a) mesh and mesh components; (b) clear and colored vinyl materials; (c) asserted defects caused by modification, misuse, or abuse, or improper maintenance of the screen; (d) asserted defects involving subjective personal likes or judgments; (e) defects asserted by any purchaser who did not purchase the screen from an Authorized Phantom Distributor or Dealer in the United States of America or Canada; (f) specific components as outlined below:

Motors and manual gears: Phantom Mfg. (Int’l) Ltd. warrants the electrical motors and manual gears for a period of five years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. Warranty is void if the electrical motor is exposed to water, acts of God, or abnormal conditions.

Electrical and electrical accessories: Phantom Mfg. (Int’l) Ltd. warrants the electric components, including remote transmitters and receivers, for a period of five years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. This warranty is void if the electrical component is exposed to water, acts of God, or abnormal conditions.

The costs of removal, shipping, and installation of the included materials are under warranty for a period of two years from the date of original installation by an Authorized Phantom Distributor or Dealer.

LIMITATION ON OBLIGATIONS

The obligations of Phantom Mfg. (Int’l) Ltd. here under are limited to repair or replacement (at our sole option) of included parts of the screen found to be defective under this Limited Warranty. In no event shall Phantom Mfg. (Int’l) Ltd. be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind, or for damages to or loss of property, whether caused by negligence or otherwise.

Any implied warranty, including, but not limited to, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, is hereby limited in duration to that of the express limited warranty contained in this document, unless a shorter period is permitted by law. This document sets forth the entire liability of Phantom Mfg. (Int’l) Ltd. with respect to its retractable screen products.

Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

NO OTHER EXPRESS WARRANTIES

The Limited Warranty set forth herein constitutes the entire express warranty and representation of Phantom Mfg. (Int’l) Ltd, with regard to its screen products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of Phantom Screens products. No representation or warranty made by any Phantom distributor, dealer, agent, representative or employee shall be binding to you or Phantom Mfg. (Int’l) Ltd. other than as set forth herein.

CLAIM PROCEDURES

Contact Midwest Screens at:
(847) 557-5015
Monday to Friday – 8:30AM to 4:30PM Central Time
Saturdays, Sundays, and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.